Walgreens Return Policy-Return Policy Explained in detail

Walgreens Return Policy-Return Policy Explained in detail

In the USA, after CVS Pharmacy, Walgreens is the second largest pharmacy store chain. In order to return your items purchased at Walgreens, simply go through the Walgreens Return Policy.

About Walgreens Return Policy

According to the Walgreens Return Policy for most of the items purchased online from Walgreens.com or from the store, the time limit on returning products is 30 days from the date of purchase. Other rules may vary upon the regional Laws from place to place.

Other than Pharmacy store, Walgreens also deals in many other retail stores therefore it has many different rules and procedures for the items it sells. Walgreens sell their products both online at ecommerce platforms as well as at offline stores.

Product Specific Walgreens Returns

As Walgreens deals in several different return therefore to make clear the rules and procedure of Walgreens Return Policy are elaborated department wise below:


prescription products

Prescription items cannot be returned at the Walgreen as per the law. This is because Walgreens do not resale or reuse these products. 

However, in case delivery error of prescription is caused by Walgreens, then you may simply contact Walgreens. In this case, special authorization will be provided to you for returning your items.

Contact Walgreens on their customer service number at  1-877-250-5823 and specify the error made by them in the prescription.

Contact Lens

  • Walgreens Lens Return Label
  • Walgreens Return Label Request

Contact lenses return is accepted by Walgreens within 30 days of purchase in the following conditions:

Walgreens shipped you wrong Lens(es).

The Lens is defective or damaged at the time of delivery.

Wrong prescription was ordered due to which a different product is received.

The Lenses must be in its original packaging.

The Lens must be unopened, unexpired and the package box should not be damaged.

in order to return the Lenses, Walgreens uses a different portal for generating the return label. Visit wgreturns.com, type in the required information and click #Submit & Print Return Label.

Once return label is printed, you may continue with the return process as mentioned in “Return via mail”.

Walgreens Photo

Walgreens Photo

If you are not satisfied, Walgreens accepts returns for the Digital Prints and Walgreens Photo. Within mentioned time period, these products can be returned for replacement or a full refund. 

To return online purchase of Walgreens Photo, call customer service at 1-877-250-5823 for further assistance.

Electronics Walgreens Electronic Items

In some cases as per the reason and severity of return, the Electronic items purchased from them can be returned. These items can be returned for the refund in the form of Gift Card. This Gift Card can be used to purchase at any of the Walgreens stores.

Walgreens Corona Virus Response

Walgreens is a huge store and therefore it’s important for them to do business. However, they are taking extra precautions and are taking care of things. They are helping people to get day to day life essential items. Walgreens have minimized store timings, and are providing protecting masks to the employees. They have special treatment for senior citizen and also, they have driven thru for pharmacy. 

Returning Shipping Restricted Items

While returning shipping-restricted items special care is required. It’s impossible to return these items through the self-service return shipping label.

Call the Walgreens Customer Service number to return these items, and they would guide you to mail the Shipping Restricted Items with special shipping return instructions.

Walgreens Customer Service contact number  1-877-250-5823 can be contacted in order to proceed with the special process.

Walgreens In-store Return Policyinside Walgreens store

Walgreen store purchased items can be returned to any of the Walgreens stores within the time period of 30 days of purchase. In case of exceptional items, rule or procedure to be followed may vary.

Like the Walgreens.com return policy, there are some non-returnable items at store purchase. These items, once purchased are not acceptable for return.

Walgreens Exchange Policy

Exchange policy of Walgreen defines that if a damaged item is received from Walgreens, it can be exchanged without any sort of additional cost. 

Gift cards, phone cards, and pre-paid cards cannot be exchanged except for the regions where essential by Law.

Non-Returnable Items

Certain items at Walgreens are unreturnable after purchase. This apply to items purchased online or from Walgreens store.

The items which cannot be returned once purchased from Walgreens are as follows: Birchbox BYOB (Build Your Own Box), Prescription medicines, Sexual wellness, and Seasonal Products.

Returns without receipt

If you do not have a receipt for the returning purchase, then you will have to show your photo ID to Walgreens at the time of making return.

Without a receipt, the return refund would be credited as a Gift card.

Methods to Return online purchase

Walgreens.com purchased items can be returned at a store or by shipping it to the return center. The following procedure shall be followed to easily return items:

Return at store

Walgreens store

For online purchased items from Walgreens, go through the steps mentioned below:

  • Verify that your return item is eligible as per the Walgreens Return Policy.
  • Find a nearest Walgreens store. 
  • Go to the nearest store with the product and its receipt. 
  • Product shall be return within 30 days of purchase.
  • Take the payment method (Credit card or Debit card) along with the return.
  • When the payment method using which the purchase was made is provided, the refund shall be credited to it.
  • If the purchase was made using PayPal or check, then the refund shall be made in cash.

Return via mail

There is an option available to make return via mail if there is no nearby store or you can simply can make it to the store physically. To make a return via mail, you have to follow these steps:

  • Go to Walgreens Return website by clicking on this link.
  • Enter Order Number and Zip Code. Walgreens Online Returns
  • Walgreens Online Returns Portal
  • Click on #Next button after providing these details
  • Proceed with #Print Return Label.
  • Attach the label outside the return items package.
  • Also, add the shipping receipt or invoice in the product package.
  • Once you have attached all necessary items and your package is ready, simply dispatch your package to nearest Post Office, Dropbox or Postal Carriers.
  • Note the tracking number of the package provided by the shipping service. It can be used for tracking and communication for the product return. 
  • Maximum 30 days will be taken to process return and for refund to be credited in bank account.

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