Victoria’s Secret Return Policy | Easy Ways To Return Your Product

Victoria’s Secret Return Policy | Easy Ways To Return Your Product


In this article you will learn about Victoria’s Secret Return Policy that how you return and exchange products with or without receipt through different methodologies within 90 days of purchase. You can make return at nearest Victoria’s secret store as well.

These days online shopping is becoming a part of people lives as it is easy and more efficient way to purchase products by the comfort of your house. But it comes with a disadvantage that sometimes you may not like the product you purchase online. But while purchasing from Victoria’s secret you need not to panic at all, they not only selling the best products but also offering the best customer services. To make a return for an online item, all you need is to approach them in the right manner, and that is what this article will teach you. Keep reading.

What is Victoria’s Return Policy?

Victoria’s return policy brings a return and exchange period of 90 days. You can return your product within or after this period, but you need to take care of some conditions which are as follows:

  • Returns and exchanges would be accepted by store merchandise in your nearby Victoria’s Secret store.
  • It’s not necessary to maintain price tags on the product but would be easier for you to process return or exchange if attached.
  • If the sewn-in garment is cut, the product is unacceptable.
  • Store purchases cannot be returned or exchanged via mail.
  • If the product tag states “REQUIRED TO RETURN” will not be accepted without the tag.
  • Used and defective products are unacceptable.

Victoria’s Secret Return Policy Process

The returns and exchanges shall be made in the same country from where the product was purchased. A defective product which you have damaged is unreturnable. There are two methods to return products within or after 90 days period. But to make the process easier, its best to keep the tags attached and keep the receipt safe with you. Below are some points to note before making a return.

With An Original Receipt

  • You have 90 days period to make a return or exchange at Victoria’s secret.
  • The credit amount of Victoria’s secret will be the same as the original amount.

Without An Original Receipt

  • Based on the lowest selling price, Victoria’s secret will collect returned product credit. This applies to the promotions and coupons availed at the time of purchase as well.
  • Without a receipt returns within 90 days has a limit of $250.
  • Returning without receipt will take time processing refund.

Online Purchase Return Process

Before making return for the purchased product there are some basic information that every customer shall know for convenient return procedure.

  • The returning item and the packing slip shall be placed properly in the packaging box.
  • Do not remove any labels from the package, if possible.
  • You can print a return form if you have misplaced our packing slip.
  • Visit online order history and access order details for return completion.
  • Victoria’s secret will send someone to pick the returned item.

Victoria Secret Return Policy Via Mail

Return your product via mail by following these simple steps :

  • Log into the e-shop world return service portal.
  • For return, you can select any product of Victoria Secret.
  • Add order number and email address in the provided section.
  • Exchanging your product is not possible here, however you can order any other product separately.

Contact Victoria’s Secret

There are several ways to get in touch to them, but you should choose the right one to interact easily.

  • After filling up the form, you can email them and expect response within 6-8 hours.
  • For a rapid response, you can contact via live chat or customer service number.
  • Follow their social media pages for daily updates.
  • On their official site, you can leave a message.

International Victoria’s Secret Return

An international return depends upon your location, here you can seek options to contact and return merchandise.

  • Purchased item from Victoria’s secret store is only possible to be returned in the same country/location.
  • International service number – [937] 438-4197 (12 PM – 6 AM GMT/UTC)
  • Contact by live chat 24 hours /Days. 7 Days, week

Victoria’s Secret Refund Policy

If a customer is not satisfied by the purchase or has received a defective item then it can be exchanged by reaching out to Victoria’s secret. If you wish to return the product instead of exchanging then you can purchase another product and get refund as per Victoria’s secret return policy.

  • Within 90 days of return, the customer will receive refund for the purchased product in its original payment source.
  • The store will credit refund for the return in original amount of within 3-4 working days.
  • After 90 days of return, refund shall be credited in the form of a merchandise credit.
  • Shipping fee is not refundable.
  • The refund will be in store credit form.
  • For in-store and online purchases merchandise cards can be used.
  • Original shipping cost for the gift is not refundable.
  • Without original receipt of the purchased product, you will get current selling price based on the returning product.


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