How to Return or Exchange an Item at Express

How to Return or Exchange an Item at Express

Express previously known as The Limited, is a clothing store commonly located at large malls. The clothing company has both men and women wearable along with accessories. The official website has outlined details on return policy for purchases from both store and online. The return can be made with in 90 days from the date of purchase.

Returning an Item

Returning an item in store: If you are looking to Return or Exchange an Item at Express  return store (find a store located near you here http://www.express.com/custserv/locate_store.cmd). In order to process return, you will require to bring your receipt or packing slip to get full refund to the crediting car or cash. Without receipt, the store may offer store credit instead of full refund. If you lose your packing slip for an online order, you can print another one by logging in your account and visiting order detail page.

Returning an item by mail: A return invoice and a pre-paid packing label should be attached to your packing slip. The return label shall be peeled off and be attached on the outside of the box. Attached the invoice / packing slip with a reason for the return into the box and ship. The pre-paid label amount $6.99 will be deducted from refund. If your invoice has no pre-paid mailing label, return should be addressed to the returns department. Customer is responsible to pay the shipping fee.

Express Return Address

Express Returns Department
6759 Port Road
Groveport, OH 43199

It is suggested to use a shipping method which can enable tracking so that you can get a delivery message when the package reaches the returns department.

Official Express Return Policy

Return are accepted within 90 days from purchase date. No refunds are made for original shipping cost and if pre-paid shipping label is used you will be charged for shipping. U.S purchases made online or offline has the option to be returned to an Express store but in case of international purchase it shall go through the customer service department. For instructions and international returns, customers can call for query at 1-888-397-1980.

Gifts can also be returned by mail or in store. You need to bring the gift receipt to the store to receive credit for the return. If you return is processed by mail, there is a box on the invoice to credit the purchaser with the refund.

Were They Helpful? 

Call 1-888-397-1980 for customer service department. Pressed 1 for English. Listened to the available options, but non mentioned returns or refunds. So, after holding for around two minutes, a representative answered. We inquired about returns address and the representative, without requiring order number, quoted address. She offered to go through return instructions, but we rejected.